Privacy Policy

Last updated 9 November 2025

1. Who we are

MRT Catering Ltd is the data controller for the personal information described in this policy. This policy applies when you visit our website, contact us, request a quote or use our catering, private chef or menu development services.

MRT Catering Ltd is registered in England and Wales under company number 14797891. You can email us at mert_7332@hotmail.com or write to us at 389C High Road, London, N22 8JA, United Kingdom.

2. What information we collect

When you contact us or make a booking, we may collect your name, contact details, business name and correspondence. We may also collect the event date, venue, guest numbers, menu preferences, billing details and payment records where relevant to your enquiry or booking.

When you visit our website, we may collect technical information such as your IP address, browser type and website logs.

We usually collect information directly from you. If you are a guest or venue contact, the person or organisation arranging the event may provide relevant contact details or dietary requirements. Where possible, please share dietary requirements without identifying individual guests.

3. How and why we use your information

• Quotes, bookings and payments. We use your information to prepare quotes you request, arrange and provide the agreed services and manage payments. Our lawful basis is taking steps at your request before entering into a contract or performing our contract with you.

• General enquiries and business contacts. We rely on our legitimate interests to respond to general enquiries, communicate with representatives of business clients and coordinate services with venues and suppliers.

• Accounting, website security and disputes. We use relevant records to meet our tax, accounting and other legal obligations. We may also rely on our legitimate interests to keep our website secure and handle complaints or disputes.

• Allergies and dietary requirements. We use this information to plan menus and pass relevant requirements to the people preparing or serving the food. If the information identifies someone and reveals their health information or religious beliefs, we ask that person for explicit consent before using it for this purpose. They can withdraw consent by emailing us.

We need enough contact and event information to prepare a quote and provide the agreed service. If you choose to withhold information we need, we may be unable to proceed with the enquiry or booking. If we lack the information needed to assess a dietary requirement safely, we may be unable to confirm that we can accommodate it.

4. Who we share information with

Where necessary, we share relevant information with website and email providers, payment and accounting providers, catering staff and contractors, venue contacts and professional advisers. We may also share information with regulators or public authorities where the law requires it. We share only the information needed for the relevant purpose.

5. How long we keep information

• 5. How long we keep information

• Enquiries that do not lead to a booking. We keep your details while we respond to your enquiry and follow up on any quote. We delete them once the enquiry is closed and any quote we issued has expired.

• Booking and invoice records. We keep booking records until we have provided the service and resolved any outstanding payments or booking queries. We keep invoices and supporting records for as long as applicable tax and accounting rules require.

• Allergy and dietary information. We delete allergy and dietary information that identifies an individual after the event or service, once we no longer need it to deal with any related food safety incident.

• We may keep relevant records for longer if the law requires it or if we need them to deal with an ongoing complaint, incident or legal claim.

6. Your rights

Depending on the circumstances, you can ask us for a copy of your personal information, ask us to correct or delete it, restrict how we use it or ask us to transfer it.

Right to object. You can object to our use of your personal information where we rely on legitimate interests.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This does not affect the lawfulness of any processing before you withdrew consent.

To exercise your rights, email mert_7332@hotmail.com.

7. Changes to this policy

We will publish any changes to this policy on this page and update the date at the top.