Terms & Conditions

Last updated 9 November 2025

1. About us

These terms apply to the use of mrtcatering.com and to bookings for catering, private chef and menu development services provided by MRT Catering Ltd, a company registered in England and Wales under company number 14797891.

2. Quotes and bookings

Website enquiries are requests for information or a quote. Before you commit, we will provide a written quote setting out the agreed services, price, applicable taxes, any additional charges, payment deadlines and, where relevant, the event date, venue, menu and guest numbers.

Your booking is confirmed when we confirm it in writing after you accept the quote and pay any deposit specified in it. The deposit is credited towards the total price. Your booking documents will set out any project-specific arrangements, including deliverables and timelines for menu development work.

3. Changes to your booking

Please tell us in writing if you want to change the date, venue, menu, guest numbers or scope of work. Changes depend on availability and must be agreed in writing. We will explain any effect on the price before you agree to the change. Your booking confirmation will state the deadline for providing final guest numbers and other event details, where applicable.

If we need to propose a material change, such as a significant menu substitution, we will explain the change and check any effect on agreed dietary requirements. If we cannot provide the agreed service and you decline the proposed alternative, we will refund payments for services we cannot provide. Your statutory rights still apply.

4. Allergies and dietary requirements

Please tell us about food allergies, intolerances and other dietary requirements as early as possible and by the deadline in your booking confirmation. We will explain which requirements we can safely accommodate. We provide legally required allergen information before purchase and again when the food is delivered or served, as applicable.

Tell us promptly if any requirements change. We will assess whether we can accommodate the change safely and confirm what is possible. Any limitations relating to a menu or kitchen will be explained before we agree to cater for the affected guest.

5. Venue access and facilities

For on-site services, please arrange access at the agreed times and confirm that the venue can provide the facilities listed in your booking confirmation. These may include suitable preparation space, electricity, running water and loading access. Tell us in advance about any venue restrictions that could affect the service.

6. Cancellation and postponement

If you cancel or ask to change the date

Please let us know in writing as soon as possible. Any new date is subject to availability, and we will agree any change in price with you before confirming it.

If a cancellation charge applies under the terms we gave you before booking, it will be limited to the reasonable net loss we incur as a direct result of the cancellation. We will take reasonable steps to minimise that loss and account for any costs we save or amounts we recover through a replacement booking. We will explain any deduction and refund the balance of what you have paid.

If we cancel

We will let you know as soon as reasonably possible and may offer an alternative date or service if one is available. If you decline the alternative or none is available, we will refund any payments for the services we have cancelled. If we cancel the entire booking before providing any services, we will refund everything you have paid for that booking. Your statutory rights are unaffected.

Consumer cooling-off rights

The statutory 14-day cooling-off period does not apply to catering booked for a specific date or period. If you book another service as a consumer online, by phone or away from our business premises, you may have a statutory right to cancel. Where that right applies, we will provide cancellation instructions and a model cancellation form before you book.

If you expressly ask us to start work during the cooling-off period and then cancel, you may have to pay a proportionate amount for the work completed up to the point you tell us you are cancelling, provided the legal requirements have been met. If we complete the service during that period, you lose your right to cancel only if you expressly asked us to start early and acknowledged that you would lose that right once the service was complete.

7. Website content

Unless otherwise stated, the text, images and branding on this website belong to MRT Catering Ltd or are used with permission. You may view the website and share links to its pages. Please obtain permission before reproducing its content for commercial use.

8. Complaints, liability and applicable law

If you have a concern about your booking or the service provided, please contact us at mert_7332@hotmail.com with your booking details so that we can investigate.

We provide our services with reasonable care and skill. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited. Your statutory rights as a consumer are unaffected.

These terms are governed by the law of England and Wales. If you are a consumer, you retain any mandatory protections that apply where you live and may bring proceedings in any court available to you under applicable law.